Refund policy

KUR Return and Refund Policy
Last Updated: March 2026

Thank you for shopping with KUR. Our Return and Refund Policy is designed to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

  • Email: support@kurlabs.com

  • Address: 3110 Main Street Building C, Santa Monica, California 90405, United States of America

60-Day Money-Back Guarantee

We stand behind every product we make. If you're not completely satisfied with your purchase for any reason, contact us within 60 days of delivery for a full refund — no questions asked. Products do not need to be unused or unopened to qualify. If you've tried it and it's not the right fit, we'll make it right.

Policy Overview

  • Return Period: 60 days from the delivery date.

  • Refund Processing Time: 10 business days from receipt of the returned item.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • Customs and Duty Fees: If you return an international order, any customs duties or import taxes are non-refundable.

Order Cancellations

You may cancel your order within 12 hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Subscription Cancellations

You may pause, skip, or cancel your subscription at any time through your account dashboard or by contacting our support team. Changes must be made at least 48 hours before your next renewal date to take effect on the upcoming order. If a subscription order has already been processed and shipped, it follows the same return and refund process as a one-time purchase.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items must be returned within 60 days of delivery.

  • Item Condition: Products returned under our 60-Day Money-Back Guarantee may be opened and partially used. Items do not need to be in unused condition to qualify for a refund.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

  • Exceptions: Bundle or promotional items may be subject to adjusted refund amounts based on the discount applied at the time of purchase.

Return Instructions

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email support@kurlabs.com with your order number, reason for return, and any supporting details.

  2. Receive Return Authorization: Our team will review your request and provide a return authorization along with detailed instructions.

  3. Package the Item: Safely package the item and attach the return authorization form.

  4. Ship the Return: Ship the item back to us using the provided return instructions. You will receive a confirmation email once we receive your return.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status within 3–5 business days.

  • Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@kurlabs.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 60 days of delivery, and we'll cover the return shipping costs for eligible exchanges. If you'd like to switch to a different product, please follow the return process and place a new order for the product you'd like instead.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 72 hours of delivery. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

  • Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.

  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us within 14 days of the expected delivery date so we can initiate an investigation with the shipping carrier. We will work with the carrier to locate your package or initiate a replacement or refund.

  • Adverse Reactions: If you experience any adverse reaction to a KUR product, discontinue use immediately and contact your healthcare provider. Please also contact us at support@kurlabs.com so we can process a full refund and document the issue for our quality team.

Processing Times

  • Return Window: Returns must be initiated and shipped within 60 days of receiving the item.

  • Inspection Period: Once received, returns are inspected within 7 business days.

  • Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

  • Email: support@kurlabs.com

  • Contact Form: Contact

  • Address: 3110 Main Street Building C, Santa Monica, California 90405, United States of America

Hours: Monday to Friday - 9:00 AM to 5:00 PM EST