Shipping policy

Who We Are
KUR ("we," "us," or "our") operates the website www.kurlabs.com (the "Site"). We are committed to providing a seamless and transparent shipping experience for your convenience and satisfaction. Below, you'll find detailed information about our shipping process.

Shipping Costs

  • Free Shipping on All Orders: We offer free standard shipping on all U.S. orders with no minimum purchase required.

  • Insurance Coverage: Every order is fully insured against loss, theft, or damage during transit. If your package is lost or damaged, we'll provide a replacement or full refund at no cost to you.

U.S. Shipping

  • Estimated Delivery Time: Most U.S. orders arrive within 3–7 business days from the date of purchase. This includes order processing (2–5 business days) and carrier transit (1–4 business days).

  • Shipping Restrictions: We currently do not ship to Alaska or Hawaii. We apologize for the inconvenience and are working to expand our coverage.

International Shipping

We ship internationally to select countries via FedEx. International orders typically arrive within 3–5 business days after the order ships, depending on destination.

  • Zone 1: Canada

  • Zone 2: Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom

  • Zone 3: Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, Vietnam

If your country is not listed above, you may use a parcel forwarding service to receive your order.

  • Customs and Duty Fees: All international orders ship from the United States. Customers outside the U.S. may be responsible for customs duties, import taxes, or fees imposed by their country. These charges are determined by your local customs authority and are not included in the product price or shipping cost. KUR is not responsible for delays caused by customs clearance.

Order Processing Time

  • Processing Time: Orders are typically processed within 2–5 business days (Monday to Friday).

  • Cut-off Time: Orders placed before 3:00 PM (GMT-05:00) Eastern Standard Time (New York) on a business day will begin processing the same day. Orders placed after this time or on weekends will begin processing the next business day.

  • Non-Processing Days: Orders are not processed on weekends or U.S. public holidays.

Shipping Process

  • Courier Services: We use reliable carriers including USPS, FedEx, and other trusted logistics partners for all shipments.

  • Tracking Information: You'll receive an email with tracking details once your order has shipped. You can monitor your shipment status at any time using our Order Tracking page.

Subscription Orders

  • Automatic Renewals: Subscription orders are processed and shipped automatically based on your selected delivery frequency (e.g., every 30, 60, or 90 days). You'll receive a reminder email before each renewal.

  • Managing Your Subscription: You can pause, skip, or cancel your subscription at any time through your account dashboard or by contacting our support team. Changes must be made at least 48 hours before your next renewal date to take effect on the upcoming order.

  • Subscription Shipping: All subscription orders ship free within the United States under the same delivery timeline as one-time orders.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 72 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

  • Lost Orders: If your order has not arrived within 14 days of the expected delivery date, please contact us. We will work with the carrier to locate your package or initiate a replacement or refund.

Returns

For detailed return instructions, please refer to our Returns Policy.

Note: If you return an international order, any customs duties or import taxes paid are non-refundable.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email: support@kurlabs.com

  • Contact Form: Contact

  • Address: 3110 Main Street Building C, Santa Monica, California 90405, United States of America

Hours: Monday to Friday - 9:00 AM to 5:00 PM EST